Computers and networks are very much a utility.  As a business, you depend on them just like electricity and telephone service to run your business.  Your valuable employee time should be spent using the computer tools as designed and never have to worry about hourly rates, compromised functionality, or impaired performance.  When your business is covered by THUMBTECHS:PROTECT, proactive and unlimited service is always available to keep your network and computer utility running smoothly, all the time.

Clicking on the “Get Help Now” button on the THUMBTECHS website enters the incident immediately to the THUMBTECHS Network Operations Center.  Using THUMBTECHS:REMOTE access, the technician can many times initiate a secure remote session, check out the problem, and repair it remotely in minutes.  For emergencies that require onsite support, THUMBTECHS:PROTECT has a guaranteed 2 hour response time.

Is remote access really safe and effective?

With today’s encrypted technology, an extremely secure connection is established between THUMBTECHS and your computer.  It is only established by request from the end-user, but it allows a THUMBTECHS technician to have access to your computer as if they were sitting at your keyboard. You don’t have to try to describe a technical issue – the technician sees the problem exactly as you see it.  This identifies the issue quickly, and in most cases, enables a very quick diagnosis and fix.

How does THUMBTECHS understand my specific computer systems and network requirements?

With THUMBTECHS:LIVE, your network and all it’s devices are monitored for performance and operational status 24 hours a day, 7 days a week.  By tracking computer memory, disks, network access and application performance, THUMBTECHS can determine when systems and networks are over stressed, and what areas require upgrades or fixes before they cause serious problems.  We also become very familiar with your specific business applications and insure that an optimum environment is maintained to keep them performing well.

Do you take credit card payment?

What if I need new or additional equipment and/or software for my business?

Why would I use THUMBTECHS instead of an internal IT person?

THUMBTECHS has multiple technicians with multiple specialized skill sets.   You get the advantage of a large IT staff working on your behalf without any personnel or career growth responsibilities.   More than one person is familiar with your network and business, which is very helpful when one person is on vacation or out ill.  THUMBTECHS technicians are exposed to a wide breadth and diverse set of environments which make them more adept at taking care of your network.  They are also constantly seeking and being trained in the latest IT technologies.

What about IT project based work?

We cover these as well.  Very often clients are so pleased with our expertise and our customer focus that they move to our full time PROTECT service at the completion of the project.

What about my email and website?

THUMBTECHS can securely host both your email and your website.  Let a company that specializes in IT services host your email, and allow you to find the best telecommunications company without having to worry about moving your email host.

What if I need some modifications or a new website created?

What if I have a question that I don’t see answered here?

Click on the Contact Us and send us your question.   We will be happy to provide you a prompt answer.